LENS Conference 2010

History of Neurofeedback and Stories of Healing with LENS.

Shipping & Returns

Shipping

Returns

 

Shipping Policy

GOODS WITHIN THE U.S.A. - All goods posted within the U.S.A. are delivered to you via Federal Express 2-Day Air, unless otherwise specified.

All goods are SECURELY packaged to minimize the risk of damage. Any damage that does occur is the responsibility of Federal Express, and you can contact Federal Express for satisfaction concerning the cost involved.

GOODS SHIPPED INTERNATIONALLY - All goods shipped to countries other than the U.S.A. are sent via Federal Express. They are securely packaged to avaoid damage. If damage occurs in transit, it is the responsibility of Federal Express to give you satisfaction with regard to the cost involved.

OchsLabs, Inc. reiterates that packaging is very secure, and damage to goods is unlikely.

Return Policy

OchsLabs, Inc. offers a 30-day return or exchange policy on some items.

All orders returned within thirty days will be subject to a 20% Restocking Fee.

All returns must be accompanied by a return authorization number (RMA#). The RMA number may be obtained by contacting OchsLabs, Inc. either via e-mail (cathywills@ochslabs.com) or or by calling our office at (707) 823-6225 Monday-Friday, 9am-5pm PT. We will provide you with return instructions.

  1. OchsLabs, Inc. is not responsible for any packages sent back without an RMA#.
  2. The customer is responsible for paying for the return shipping.
  3. We recommend sending any return items to OchsLabs, Inc. via a traceable source.
  4. Please insure your return packages for any package losses or any damages in shipping. OchsLabs, Inc. is not responsible for any damages incurred in shipping.
  5. Please legibly write the RMS# on the outside of the returned package.
  6. Software is not returnable.
  7. Original shipping charges are non-refundable.
  8. OchsLabs, Inc. cannot accept returns on any consumable products, electrodes, or cables.
  9. All returned items must be in excellent condition.
  10. Please allow 2-3 weeks for credit to appear.

The conditions on this page are designed to help the customers, as well as OchsLabs, Inc., enter into a fair and just agreement about rights and responsibilities.